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HSC Programs transitioned to a new medical provider for 2018. HSC departments should be using the latest version of the HSC Freeze Form that was made available in December 2017.
Norman departments should be using the electronic Norman Freeze Form that was made available in July 2017.
It can be a bank or credit card statement, although you may run into difficulties if it is for a different amount than that of the item you are trying to return.
If the item is damaged, the shop cannot say they will only refund on the basis of a till receipt.
The Sale of Goods Act covers the purchase of most things from shops, suppliers and online or mail order retailers.
It also details the retailers obligations in situations where you have to return an item to them take on the basis that it is damaged or faulty – or both.
The failure of the product to meet any one of these criteria is a breach in your statutory rights, enabling you to go back to the retailer, even after some months of use.
However, if the damage is minor and can be repaired easily, then the shop can insist on this as a first option, although this will not stop you from taking it back if the repair is unsatisfactory or there is something else wrong with it.
If you knowingly buy a damaged product, the specific defect must be pointed out to you before you buy, and although you cannot then return the item on the basis of that defect, it does not mean you cannot return the item if you discover something else wrong with it – even if they have reduced the price. See also: 7 Day Cooling Off Period Bank Charges Banking Breach of Contract Buying off the Internet buying online Cancellation Period Cars Compensation Consumer Advice Consumer Credit Act Consumer Protection Consumer Rights Consumer Rights Consumers Legal Rights Contracts for Services cooling off period cowboy builders Credit Agreements Credit Card Fraud Credit Card Protection Credit Cards damages distance selling Distance Selling Regulations food Getting a refund getting your money back junk mail mail order mobile phone Money Saving Money Saving Tips OFT Quality refund right to cancel sale of goods act Scams Section 75 Statutory Rights tradesmen Utilities Visa Debit Chargeback Which?
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However you must have proof of purchase of some kind – particularly if it was bought recently and you want to show that the damage wasn’t caused by continued use or wear and tear over time.
If you are buying seconds, you are still entitled to a product which is undamaged and fully useable.